Code of Practice for domain registrations

These terms cover our approach to domain registrations.

The Communications Act 2003 requires every provider of a public electronic communications network or service to comply with Ofcom general conditions, which include an obligation to provide domestic and small business customers with a code of practice approved by Ofcom (where a small business is one with 10 or less employees/volunteers).

1. What can you expect?

The Internet industry is highly competitive, offering a wide choice to Registrants. We will make sure that you are aware of the charges associated with any domain name registration, renewal and maintenance in advance of any transaction, and provide details of our domain name related services you provide, including how to invoke our service, and any additional charges payable.

If our charges change, we will make you aware of this prior to applying any charges.

If you need us to make a change to your domain name related services, contact us within business hours via our normal contact details and we will action your request as soon as practically possible.

2. Registrant data

You must provide us with correct Registrant data, which we will use to register your domains. In practice this means:

You must not knowingly provide poor quality Registrant data. If we believe the data you have provided is incorrect, out of date or otherwise of poor quality, we will ask you to correct the data.

In some circumstances it is possible to opt-out of providing your postal address on the WHOIS record for your domain. We will make you aware of this opportunity if it applies to you.

If we receive a request to register a domain name, we will always expect to register the domain name in your name. We may however register the domain name in our name (for example, to provide a registrant with a degree of anonymity) but will only do so with your explicit prior consent, in writing.

3. Registration contract

Registering a .uk domain name involves making a three-way contract with Nominet and your registrar (us). The current version of the Terms of Domain Name Registration for .uk domains can be found here, for example.

For other registries, contractual terms vary and copies of their terms can be provided upon request.

4. Handling complaints

If you are dissatisfied with our service, please contact us during normal office hours and speak to your normal Escrivo contact to attempt to resolve the issue.

If you are not happy with the response you receive and wish to make an escalated complaint, please contact our managing director, who will ensure that your concerns are dealt with promptly and appropriately.