Our unique Service Delivery Framework provides structure to our range of services: it helps us deliver consistently and professionally.
With complete coverage of current standards and best practices, addressing everything from project planning to search engine optimisation, website development to email marketing, and from ebusiness hosting services to analytics & reporting, our framework identifies all the services required to create a successful eCommerce solution.
Our services
We deliver many of these services ourselves:
- Consulting services: We help our clients develop strategies for how their eCommerce solution will support their commercial objectives. Our approach to analysing our clients' requirements in this way means that any solution we subsequently create is commercially driven and justified before the technical work begins.
- Planning and Implementation services: Our in-house technical team creates and implements eCommerce solutions for our clients. We work with a variety of technologies and our project planning and management approach makes sure that we deliver on time and within budget.
- Support services: Ongoing support is of critical importance to organisations that use the internet for mission-critical purposes. Our support services are structured to allow us to provide our clients with support on-demand. We have escalation procedures and can provide options for prioritised support, for example during our clients' peak periods.
- Service management: We also supply a range of management services, including ebusiness hosting services and management of our clients' domain registration portfolios.
We do however recognise that it is often appropriate to use niche suppliers to deliver specialist aspects of any project. For this reason we maintain working relationships and partnering arrangements with several other market-leading specialists: we recommend and introduce their services when our clients have appropriate requirements.
When we use these trusted third-party suppliers, we manage their involvement on our clients' behalf and ensure that their work delivers the value that was expected.
Our Service Delivery Framework
In addition to providing a structure for our own services, our Service Delivery Framework also serves as a useful model to help clients develop their own operations. By putting all the available services into context, and demonstrating the relationship between them, we use the framework with our consultancy clients to help them clarify their objectives and priorities for their websites.
This level of understanding makes it easier for them to prioritise their investments and to maintain their websites proactively - which in turn means that the investments they make in their websites last longer and deliver higher value to the organisation.
For more information about our services and our Service Delivery Framework, please contact us.
