Every organisation has a unique, and frequently complex, set of requirements for their website. We help them decide what they need, then we create and implement eCommerce solutions to meet their specific requirements.
We recognise that when our clients pay us, they are making an investment - and we work hard to help them maximise the value that is returned.
Typical examples of the tailored ebusiness solutions that we create include:
- online retail websites, and the associated back-office order processing systems;
- web-based applications and knowledgebase systems, whether hosted publicly or as part of an intranet;
- projects where the systems integration requirements mean that the website cannot stand alone;
- situations where the business processes need to be clarified before implementation can begin
In addition to creating the solutions themselves, we can also provide ecommerce hosting services and ongoing consulting, support and maintenance for our ecommerce solutions.
Our solutions address several recurring themes:
Our eCommerce solutions are based on robust operational processes
Most of our solutions are based on analysis and requirements capture projects, where we work with our clients to develop, or refine, the business processes that support their operations.
Considering the detailed requirements of the process as well as the big picture, we help our clients develop robust operational processes and the associated technical requirements for the solution that we will subsequently create.
Our outputs take account of appropriate financial controls (where appropriate) as well as opportunities to make existing processes more efficient.
Our eCommerce solutions handle mission-critical information
We regularly work on solutions that are managing mission-critical information. Examples of this include:
- Online retail websites, where the transactions represent a core revenue stream for the client;
- Other transactional solutions (e.g. back-office order processing systems) where complete and accurate processing and reporting are paramount to the operation of the organisation;
- Knowledge-based solutions, where users have access to restricted views of the information in the system
In addition to working with mission-critical information we also have experience of creating solutions that handle sensitive information, including financial transactions and medical records.
Our eCommerce solutions integrate multiple systems.
Many of our eCommerce solutions process complex and sensitive information using multiple third-party systems:
- we have created back-office processing solutions to manage customer accounts using Direct Debit payment methods: our systems calculate transaction values then integrate with the clients' bank systems to submit thousands of transactions every month. Our solutions receive details of failed transactions back from the banks and process these accordingly;
- many of our online retail solutions depend on one or more card payment processing systems; our solutions are tightly integrated to provide accurate information about the status of each transaction;
- we have developed multi-channel retail solutions where our clients handle multiple order sources - order status information is passed back to the source of the order as necessary. Typically these solutions have been combined with several other integrations, such as card payment gateways, analytics and affiliate reporting systems.
We have experience not only of creating the appropriate integrations but also of providing the necessary reporting information to ensure that financial and transactional reconciliations between the systems can be completed.
For more information about our tailored eCommerce solutions, please contact us.
