Support & Aftercare

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What happens after your website goes live?  We provide a comprehensive range of support  and aftercare services to ensure that your website is maintained and updated as your business develops. 

Typical support issues

Support is not just about fixing technical issues

We believe that support is about making sure you avoid those technical issues in the first place.

So to help you avoid them, we make sure that you have access to all the essential elements for a strong website:

  • Fast, stable and secure hosting packages: after your project goes live, you have at least one month of free technical support - ask as many questions as you need to while you get acquainted with your new website!
  • An easy-to understand approach to domain name management: Let us manage your domain name portfolio, professionally and economically.
  • It's easy to control your spending on support: our simple approach to charging means that there are no unexpected costs, and we provide detailed reports about the work that we've done.
  • Technical support options to suit your needs: We contact you regularly to make sure that you are getting the most from your website.
  • Training: Analytics makes it easy to understand how your visitors use your website.  We offer a free tutorial session (delivered by one of our team of Google Analytics Qualified Individuals) to help you begin to evaluate your progress.

If we built your website you have access to our comprehesive aftercare and support package:

  • Take your time: after your project goes live, you have at least one month of free technical support - ask as many questions as you need to while you get acquainted with your new website!
  • Managed your support budget: It's easy to control your spending on support: our simple approach to charging means that there are no unexpected costs, and we provide detailed reports about the work that we've done.
  • Stay in touch: We contact you regularly to make sure that you are getting the most from your website.
  • Learn about your visitors: Analytics makes it easy to understand how your visitors use your website.  We offer a free tutorial session (delivered by one of our team of Google Analytics Qualified Individuals) to help you begin to evaluate your progress.
  • Evaluate your progress: Our proposals identify your objectives for your website and we'll help you go back and review your progress.
  • Maintain performance: A complimentary assessment, on your website's first anniversary, evalutes functionality and overall performance - and is designed to help you prioritise your next steps.

Our support package starts as soon as your website goes live.