Use of cookies on this website

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To comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie Audit of our website. This Cookie Audit was last updated on 28 May 2012.

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Our website uses a number of cookies to store data on our visitor's computers.  For more information about managing cookies, please see http://www.aboutcookies.org/.  

In Summary

Our current assessment of the intrusiveness of the cookies used by our website is as follows:

  • First-party cookies: we use cookies to monitor how visitors find and use our website.  We report on this activity in aggregate, and use this information solely for the purposes of monitoring and improving our website.
  • Third-party cookies: we use a variety of widely-used third-party plugins as marketing tools for our own business and to provide convenience tools for our visitors.  In our belief the use of these plugins represents current "best practice".  We have no direct control over the content of the cookies they create, the use made of any data collected, or the security of that data. These third parties may collect information about your visit to our website, and they may use this with other data in order to serve advertising which may be more relevant to you. Some visitors may see this use of data as intrusive to some degree.

We believe there is no reason for our website visitors to be particularly concerned about the privacy implications of any of the cookies we use, but we do recognise the importance of making you aware of the purpose and scope of the data stored in the cookies which are created or updated on your computer when you visit our website. You may choose to delete these cookies from your computer between visits to our website.

We recommend that if you have concerns about the privacy implications of the cookies we use, then you should investigate how to do this using the cookie management tools in your web browser. 

In Detail: First party Cookies

First party cookies are specific to the host site that created them (in this case, escrivo.com).  In all cases these first-party cookies do not store any personal or sensitive information, or anything that makes you personally identifiable to us.

Session IDs: Our web server may create an essential session cookie called ASP.NET_SessionId ,which is essential for your use of some of the interative elements of the website, such as contact forms.  The cookie contains a session ID which is a mechanism for distinguishing your visit to our website from any other visitors that may be using the website at the same time. For more information you can read this technical article on the Microsoft website about Session IDs. This cookie expires when you leave our website.

Cookie Consent: If you have chosen to consent to our use of cookies, as outlined on this page, then we place a cookie called CookieConsent on your computer.  This stores the word "Yes" and is set to expire approximately 20 years after you first give us your consent.

Analytics: We use Google Analytics, which creates a number of first-party cookies, all prefixed __utm:

  • __utma: contains a unique and anonymous identifying ID, which allows us to ensure that subsequent visits to our website are recorded as belonging to the same (unique) visitor. This cookie expires after two years.
  • __utmb: used to establish and continue a unique user session. Each time you request another page from the website the cookie is updated to expire after 30minutes.
  • __utmc: works with __utmb to determine when to create a new session for a website visitor. This is a session cookie and expires when you exit the browser.
  • __utmz: tracks how you found us and is used to calculate traffic and navigation within the website. It is updated with every new page view and expires after 6 months.
  • You may also sometimes find a __utmv cookie which relates to custom reporting segments, a feature which we occasionally use on Google Analytics.

Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics

We don't believe that our use of Google Analytics is privacy-intrusive. We use the data that is collected in the following ways:

  • to report, in aggregate, how our visitors find and use our website;
  • to understand overall visitor behaviour; and
  • to inform how we update and improve our website.

We do allow Google to use this data to collate and aggregate benchmarking data, which they provide to us, about similar websites in our industry.  To do this Google further anonymises the analytuics data by removing all identifiable information about our website, and combines the data with hundreds of other anonymous sites in comparable industries.

We do not share our analytics data with any other third parties.

To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.

In Detail: Third-party cookies

In addition to our first-party cookies, you may be served one or more of the following third-party cookies during your visit to our website. You will only be served these cookies if you have indicated that you consent to our use of cookies.

Third party cookies are cookies created by an external service when you use a page on our website. These cookies are specific to the third-party's domain and accordingly the data held in them can be seen and managed by the third party and not by us. We control whether or not we use the third-party service with our website, and how it is integrated and presented on our website. We do not have control over the cookies themselves. 

  • We may use Google Maps on our Contact Us page to provide detailed information on how to locate our office.  Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies/ and its terms of service for Google Maps at http://www.google.com/intl/en_uk/help/terms_maps.html
  • We may use the Google "+1" plugin to help us market and promote our business using Google's services.  The plugin allows visitors to use the "+1" button to recommend our website to their contacts.  The plugin creates at least two cookies, BEAT (a persistent cookie set to expire after 1 day) and ULS (a session cookie).  We use the plugin as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
  • We may use the Facebook "Like Box" plugin to help us market our business using the Facebook Social Network. The plugin detects whether you have "Liked" our Facebook page and uses this information to present either a "Like" button or a "You Like this" message with various other associated details from Facebook. If you are not logged in to Facebook, no cookies should be served. If you are logged in to Facebook, the plugin creates and/or updates a series of third-party cookies. The plugin also uses JavaScript localStorage, creating a key-value pair called "FB_templateDataResponse". We use the plugin as a convenience for our visitors, and we use it on the basis that Facebook adheres to its data use policy - see http://www.Facebook.com/about/privacy/ for more information. 
  • We may use the Twitter "Follow Button" plugin to help us market our business using Twitter. The plugin detects whether you are logged in to Twitter when you visit our website and uses this information to present either a "Follow" or "You Follow" message with various other details from Twitter. The plugin creates five Third-Party cookies - pid, _twitter_sess, k, guest_id and original_referer - if a visitor accesses the site when not logged into Twitter, and a further cookies if accessed while logged on to Twitter. We use the plugin as a convenience for our users and we use it on the basis that Twitter adheres to its Privacy Policy - see http://twitter.com/privacy for more information.
  • We may use the LinkedIn "Share" and "Follow" plugins to help us market our business using LinkedIn.  The plugin detects whether you are logged in to LinkedIn when you visit our website, and uses this information to present appropriately-worded Follow and Share messages with various other details from LinkedIn.  The plugin creates or updates three persistent cookies (bcookie, visit, leoauth_token) and up to eight session cookies (JSESSIONID, lang, IN_HASH, _lipt, sl, s_leo_auth_token and two X-LI-IDC cookies which are on different paths on their site).  We use the plugin as a convenience for our users and we use it on the basis that LinkedIn adheres to its Privacy Policy - see http://www.linkedin.com/static?key=privacy_policy for more information.  
  • We may use YouTube to host video content.  When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies: VISITOR_INFO1_LIVE, use_hitbox, and PREF.  In some circumstances you may also find an additional GEO cookie. We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
  • We use PayPal to provide an online invoice payment facility.  The PayPal and credit card logo images are loaded direct from PayPal's servers (this is regarded as best practice to ensure that card scheme logos are kept as up to date as possible) and in serving these images PayPal serves two cookies. The first cookie, "Apache", is a persistent cookie set to expire in 30 years' time.  The second is a session cookie and is given a random name. We use PayPal as a convenience for our visitors and we use it on the basis that PayPal adheres to its Privacy Policy - see  https://cms.paypal.com/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US#How we use cookies for more information.

In Detail: Flash Local Shared Object (LSO) storage

If you want to manage the contents of your Flash Local Shared Objects, please use Adobe's Website Storage Settings panel here.

We rarely use Flash technology on our website, however in some limited circumstances we may use Flash as follows:

  • YouTube video: We may periodically use the YouTube service to host video content, and embed YouTube's player in our web pages to allow you to watch the video without leaving our website.  YouTube's embedded player currently creates and updates two Flash LSO objects from s.ytimg.com. The LSOs are soundData (which appears to store volume setting preferences) and videostats (which appears to store performance-related information).  We have no direct control over YouTube's use of the data stored in this object. For more information, please read YouTube's privacy policy at http://www.google.co.uk/intl/en-GB/policies/.

In Detail: Other cookies we may be using

We occasionally trial other services which may create cookies on your computer. If we are currently doing so then these trials will be listed here.

  • We are currently trialling the use of Live Chat on our website. The cookies used by this service are described in detail here.
  • We are currently trialling the use of Heatmaps and click tracking. The cookies used by this service are described in detail here.

No other trials are currently running.

For more information

For more information about how we use cookies, please contact us.